Privacy Policy
We know your personal information is important, that's why we have an honest and simple company policy regarding privacy:
- We only ask for the minimum information required to process your order.
- We do not disclose or sell your details to other companies (third parties).
The information we collect from you is solely for the purpose of processing your order and keeping you informed of our products and offers.
To process your order we only require your name, postal address, phone number (optional) and email address.
Customer Database
We only store information relating to your orders. This includes your name, postal address, email address, telephone number (optional) and the items ordered.
- We do not store or have access to your credit/debit card details.
- We do not store or ask for non relevant personal information such as your date of birth, or answers to personal security questions.
You can request, at any time, to be removed from our records.
Legal Compliance
We fully comply with all relevant UK and EU legislation and regulations regarding data protection, consumer protection, distance selling and electronic communications.
Credit/Debit Card Security
Your order and credit/debit card details are processed safely on a secure server. Your card number is automatically encrypted so it can not be read by humans.
Pre-Authorisation
Your card is pre-authorised at the time of placing the order. This creates a pending payment that is reserved for up to 7 days.
Full payment is only taken when your parcel is ready for dispatch. This is normally within 1 to 3 working days of receiving your order.
Industry Compliant
We use Monek and Lloyds Bank Cardnet to charge your card.
Our payment process is fully PCI (Payment Card Industry) compliant, and is approved by Lloyds Bank.
Beauty Naturals do NOT (at any time) have access to view or store your card number.
Check out with PayPal
Alternatively, you can also choose to Check out with PayPal.
This means payment will be taken safely and securely by PayPal.
Cookies Policy
Our cookie policy is honest and simple. We only use the minimum cookies required, and we don't allow advertising cookies or collect personal information.
We only use essential system cookies. We do not generate non essential cookies.
Our Pledge
- We do not use cookies to collect or store personal information.
- We do not use third party cookies for advertising purposes.
- We do not share information with third parties.
Essential Cookies
We only use essential cookies on our website for 2 simple reasons:
- Storing the contents of your shopping basket
These cookies are essential if you want to place an order. They are only generated when you add to, or update, the shopping basket. They do not contain any personal information. They only contain details of your choosen product codes and prices. They are automatically deleted when you complete your order, or after 3 days (whichever is sooner).
- Keeping you logged into your account
We use a single system cookie to keep you logged in when viewing your previous orders or checking out. This cookie is only generated when you log in to your account. It only contains your email address, nothing else. It is automatically deleted when you close your browser, or shut down your computer.
Non Essential Cookies
We do not generate non essential cookies on our website.
Can I block cookies?
Yes you can. To do this please disable or block cookies in your browser.
You can browse our website without the use of cookies, however, you won't be able to add items to the shopping basket or place an order.
