Parcel Not Received
If you haven't received your parcel within 5 working days please email or telephone us and we will immediately take action to resolve the problem. Remember, we guarantee you'll receive your order.
Please be sure to check first that your parcel hasn't been left by the postman with a neighbour or in the porch, garage etc. Also, you can check with your local Royal Mail delivery office to see if they are holding the parcel. It is possible that the postman or delivery driver forgot to leave a card or the card may have been accidently discarded as junk mail.
Where is my local Royal Mail Delivery Office?
Your postcode is served by a dedicated Delivery Office. You can find yours on the Royal Mail's website:
Alternatively, you can phone their dedicated Delivery Office information line on 0845 6050767.
Telephone: 01780 470 802
Office hours: Monday to Friday 8am-6pm (excluding public holidays)