Refunds & Exchanges

Refunds & Exchanges


Refunds

Unopened, unused products

You can return unused items for a full refund up to 28 days after placing your order.

Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely.

A refund will be made to your original method of payment and confirmed to you by email.

Please note: we do not refund postage costs.

Exchanges

Opened, tested or partly used products

If after trying a product you decide it isn't suitable you can return it to us within 28 days of purchase for an exchange or credit note.

When returning the unwanted product please also let us know which product(s) you'd like to exchange for. If you don't specify an exchange, we will email you a credit note instead.