Help & Information

Payment by Card

Orders placed on our website must be paid for by credit or debit card, or by PayPal.

We accept Visa and MasterCard.

Payment by Cheque

If you prefer to pay by bank cheque, please write out your order on a piece of paper and send it in the post with a cheque made payable to Beauty Naturals.

Please allow 2-3 days for us to receive your posted order.

Delivery Cost

Please note that we don't offer Free Delivery for posted orders. You will need to pay our standard delivery cost.

Postal Address

Beauty Naturals
9 Carlton Road
Wilbarston
Market Harborough
LE16 8QD

International Taxes

Please be aware, when ordering outside of the UK, that we are not responsible for any local tax and/or import duty that may be applied to your order by the local Customs authority in your country.

Any additional tax and/or import duty, is independent of our delivery charge, and is the responsibility of the customer.

Refunds

Unopened, unused products

You can return unused items for a full refund up to 28 days after placing your order.

Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely.

A refund will be made to your original method of payment and confirmed to you by email.

Please note: we do not refund postage costs.

Exchanges

Opened, tested or partly used products

If, after trying a product, you decide it isn't suitable you can return it to us within 28 days of purchase for an exchange or credit note.

When returning the unwanted product please also let us know which product(s) you'd like to exchange for. If you don't specify an exchange, we will email you a credit note instead.

Returns Postage Label

We use Royal Mail for your return parcels.

Please contact us to let us know you want to return a product. We will email you a Pre-Paid Postage label which you can print at home.

How to return products

Please use your own padded envelope or small box, and apply the Pre-Paid Postage Label. You can either post the package in a Royal Mail post box or hand it in at your local Post Office.

Be sure to pack the parcel carefully and include a brief note explaining whether you want a refund or an exchange for other products. Please also include your telephone number in case we need to contact you.

Your return parcel must be sent back to us within 28 days of ordering. We do not refund any postage or delivery costs that you have paid.

What if I haven't received my order

If you haven't received your parcel within 1 week please contact us and we will take action to resolve the problem.

We use Royal Mail. Please be sure to check whether your parcel has been left with a neighbour or in the porch, garage etc.

Also, you can check with your local Royal Mail delivery office to see if they are holding the parcel. If so, you can ask them to arrange re-delivery.

Damages

If your order arrives damaged please let us know as soon as possible so we can arrange replacement of the damaged items.

What we do

We are a UK distributor of natural beauty products with decades of experience selling direct to customers. We believe in offering a great service whilst keeping things simple.

• Quality natural beauty products at affordable prices.
• Simple, easy to use website.
• Fast, low cost UK delivery.
• Friendly customer service by email or telephone.
• Returns accepted upto 28 days.

Location

Our office and warehouse are located 90 miles north of London in the village of Wilbarston in Northamptonshire.

Trade marks

Beauty Naturals and beautynaturals.com are trading names of Beauty Naturals Ltd.